Terms and Conditions for the Supply of Lindo Products
Your details
When you register with the Lindo web site, you will be required to choose a contact email address and password. You are responsible for all sessions and transactions taken under these details. You should keep your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised.
If any of your details change, such as your credit card billing address, you must inform Lindo as soon as possible. You may update your details by signing into your account on the Lindo web site, and update the relevant section.
The Contract Between Us
Any contract for purchases made through the web site will be with Lindo Limited, registered in the United Kingdom, and whose registered office is Unit 8, Wansdyke Business Centre, Oldfield Lane, Bath, BA2 3LY, company registration number xxxxxx.
Lindo must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed. Payment is not taken until the point of dispatch of the goods to you from our premises in Bath. Once payment has been received Lindo will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. Lindo’s acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
Lindo are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our web site. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.
The prices payable for goods are as set out in the web site, exclusive of VAT, and any duties and local taxes. If the shipping address is in the UK, LINDO will collect UK import VAT from you on behalf of the consignee where necessary. For purchases by UK businesses, no evidence of payment of UK import VAT can be provided. Customers ordering for delivery outside of the UK will be responsible for payment of any local taxes payable including VAT, and will be required to pay extra for delivery and clearance where necessary.
Withdrawal By You From The Contract
If you are an individual and are not buying goods on behalf of a business, there are certain circumstances in which you may withdraw from the contract and these are set out here. This right to withdraw does not apply to business buyers.
You may withdraw your order for goods at any time up to the end of the seventh working day after you have received the goods. You do not need to give LINDO any reason for withdrawing your order nor will you have to pay any penalty.
The only circumstances in which you cannot withdraw your order are where you are unable to return the goods in the condition in which they were delivered.
To withdraw your order you must notify LINDO in writing or by email at the address set out in the LINDO returns section of this Web site.
If you have received the goods before you withdraw your order then, unless you have lost your right to withdraw because you have taken the goods out of their sealed package, you must send them back to the LINDO contact address at your own cost and risk. If you withdraw your order but LINDO has already processed the goods for delivery and you have received them, you must not unpack the goods when they are received by you and you must send the goods back to LINDO at the LINDO contact address at your own cost and risk as soon as possible.
Once you have notified LINDO that you are withdrawing your order, any sum debited to LINDO from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by LINDO in the condition they were in when delivered to you.
Availability Of Goods You Order
If LINDO has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by LINDO from your credit card will be re-credited to your account and LINDO will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. LINDO will not be obliged to offer any additional compensation for disappointment suffered.
PLEASE NOTE: We endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our web site as quickly as we can to minimise disappointment. The process of updating the web site when goods have sold out at campaign price can take a few hours to update. Please note that the price the goods are offered for tender are as displayed in the Shopping Basket. Rest assured your credit card will only be debited as your order or individual items from your order are dispatched.
Delivery Of Goods To You
LINDO will post, or arrange a courier on your behalf for, the goods ordered by you to the person and address you give LINDO at the time you make your order. The consignee (i.e. the person to whom the consignment is sent) will be the declarant and importer into the country for which the consignment is destined. For non-UK destinations, the consignee will be responsible for both customs clearance and payment of customs duties and local taxes where required. Where possible items will be combined for shipping purposes, however this may not always be possible.
Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of dispatch of the order. All delivery times quoted on the web site are estimates only, based on availability, normal processing and delivery companies. You will become the owner of the goods you have ordered when the goods are dispatched to you from our premises in Bath.
Returns
We hope that you are satisfied with your product however should you wish to return it to us the cost of returning the item is, unless the item is faulty or damaged, at your own expense.
In addition to your rights under the Distance Selling Regulations, we offer a 14 day return policy however all items should be returned to us in a 'as new' and re-saleable condition, in the original packaging along with all parts/accessories originally sent to qualify. In the first instance please contact us for returns information.
Customs charges
If you are ordering goods for delivery outside of the UK, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that LINDO has no control over additional charges in relation to customs clearance. LINDO recommend that you check with your local customs officials or post office for more information regarding importation taxes / duties that may be applicable to your on-line order. You will be the importer of record and responsible for any import VAT and duty that may be borne. In addition, any charges for import clearance will be borne by you, the customer.
Please note that when shipping goods from the United Kingdom, cross border shipments may be subject to opening and inspection by customs authorities. In respect of all goods dispatched to you to an address outside of the United Kingdom, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.
Liability
This is as follows:-
If the goods LINDO delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, LINDO shall have no liability to you unless you notify LINDO in writing or by email at the LINDO contact address of the problem within 7 working days of the delivery of goods in question.
If you do not receive goods ordered by you within 30 days of the date on which they were dispatched to you, LINDO shall have no liability to you unless you notify LINDO in writing or by email at the LINDO contact address of the problem within 40 days of the date on which the goods were dispatched to you.
If you notify a problem to LINDO under this condition, LINDO's only obligation will be, at its option:- to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question to the original method of payment, unless such method is no longer valid in which case LINDO E-Coupons will be issued to the value of due refund.
LINDO will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to LINDO under this condition and LINDO shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under paragraph (c) above.
Nothing in this condition is, however, intended to limit any rights you might have as a consumer under applicable local law that may not be excluded nor in any way to exclude or limit LINDO's liability to you for any death or personal injury resulting from its negligence.
Nothing in this contract creates any right which is enforceable by any person who is not a party to the contract.
Force Majeure
LINDO shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
Invalidity
If any part of these conditions is unenforceable (including any provision in which LINDO excludes its liability to you) the enforceability of any other part of these conditions will not be affected.
Complaints
LINDO operate a complaints handling procedure which is used to try to resolve disputes when they first arise. If you have a complaint, please contact the Customer Service department, either by email at service@lindo.ltd.uk, or at the following address:
E-Commerce Customer Service
Lindo Ltd
Units 1-2 Stroud Farm
Hinton Charterhouse
Bath
BA2 7TQ
Governing Law
The contract between us shall be governed by and interpreted in accordance with United Kingdom law, and the United Kingdom courts shall have jurisdiction to resolve any disputes between us.
Entire Agreement
These terms and conditions, together with the current LINDO Web site prices, delivery details and LINDO contact details, set out the whole of our agreement relating to the supply of the goods to you by LINDO. These terms and conditions cannot be varied except in writing signed by a director of LINDO. In particular nothing said by any sales person on behalf of LINDO should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by LINDO. LINDO shall have no liability for any such representation being untrue or misleading.
Interpretation
In these terms and conditions:-
'LINDO' means LINDO Limited of Unit 8, Wansdyke Business Centre, Oldfield Lane, Bath, BA2 3LY, any connected organisation that actually supplies goods ordered by you and any successor to its business;
'working day' means every day of a calendar year apart from weekends and statutory and public holidays;
'us' means LINDO and you together; and
'you' and 'your' means the person ordering goods under these terms and conditions.
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